Service Contract Sales Enquiries: +65 6543 6646

3Com offers technical and product repair support to our contract and warranty customers, however, if you are unable to find a solution to your problem even after:

• Using the 3Com Knowledgebase
• Getting assistance from your 3Com authorized Network Supplier or Reseller.

Please ensure you have registered the product at eSupport.3com.com. If you have not used 3com's eSupport services before, please click here to learn more.

If you still need to contact 3Com for assistance, please have the following information ready:

• Product model name, part number, and serial number
• A list of system hardware and software, including revision levels
• Diagnostic error messages
• Details about recent configuration changes, if applicable

Here is a list of the Asia Pacific telephone support numbers:

If you have problems reaching us via Phone please forward your request to ap_rma_request@3com.com

To find out more about your support options with 3Com's Maintenance Support Contracts, call the above numbers and press option 4.

Returning Products for Repair and Replacement

For all questions on returning products, Repair or Replacement, please ring one of the above numbers or fax the details to +61 2 9937 5048.

3Com Post Sales Support:

Before contacting 3Com for support, wherever possible, please first register your product at http://esupport.3com.com/. This helps us to provide a faster service when you do contact us.

To ensure that we use your time wisely, please be prepared to provide us with information on what you have done already to try to solve the problem as well as the following details:

• Product name - e.g. 3Com Home Connect Cable Modem External with USB
• Which operating system?
• Part number - e.g. 3CR29223
• Has this happened before and can it be re-created?
• Serial number - You can find this on the barcode label on the product

If you cannot obtain assistance from 3Com on-line services, please contact 3Com using the telephone number for your country listed below.

For 3Com Pre Sales Support, click here.

Información de soporte técnico

Soporte para: Acceso de banda ancha, sistemas telefónicos empresariales, cable, ADSL (línea asimétrica de suscriptor digital), conectividad de redes en viviendas particulares, dispositivos de comunicación centrales, telefonía IP (Proveedor Internet), administración de redes, acceso remoto, enrutadores, seguridad, interruptores, telefonía de WAN (red de área ancha), servicios inalámbricos. Dispositivos de Internet, módems y adaptadores de terminales, tarjetas de interfaz de redes, tarjetas de PC (PCMCIA - Personal Computer Memory Card Industry Association), videoconferencia.

Lista de números telefónicos para cada país

AT&T Direct Numbers

http://www.usa.att.com/traveler/index.jsp

For support, please call 1-800-876-3266.